Terms & Conditions

Our contact details:

Address: Present Company, 33 Market Place Shopping Centre, Burgess Hill, West Sussex, RH15 9NP, United Kingdom.
Phone: 01444 233078
Email: info@presentcompany.co.uk
VAT number: 475 6198 06


Our terms and conditions apply to your use of our website. By accessing this website and ordering goods on this website you are agreeing to be bound by our terms and conditions.

You must not seek to modify or download this website. You must not breach our copyright, attempt to use the site for any criminal or fraudulent purpose and you must not use the site to send us any message or content which is malicious, defamatory, illegal or seeks to cause technical damage.

You may not use Present Company’s intellectual property and you may not use our images, trademarks, logos or devices. We strive to keep our website up-to-date but reserve the right to amend, cease or withdraw any product or service at any time without notice. You agree to use this website for personal purposes only. You warrant that personal information you are required to give us when registering as a customer is true, accurate and complete.


All prices are quoted in GBP £ Sterling. We reserve the right to change prices without notice. However, if the price of goods increases between the date we accept your order and your delivery date, you will be charged the price quoted at the time of the order acceptance. In the unlikely event we have accidently underpriced a product, we shall not be obliged to supply you the product at that price, provided that we notify you of the error before processing your order. In such cases, it is solely your choice to accept or decline the goods at the new price.

Our prices include VAT at a rate of 20%, with the exception of some food items and books which are classed as zero-rated goods. The VAT rate is subject to change if the rate of VAT changes before your order is accepted by us. All prices are exclusive of postage and packing.


All special offers and promotions are subject to availability and may be withdrawn without notice; for instance, if promotional stock becomes unavailable to us. ‘Sale’ items are often end-of-line products and, by their nature, are usually available in small quantities and for a limited period only. Any discount codes must be applied by the customer and are only valid for the time period shown. Any promotional ‘Gift with Purchase’ item must be added to the shopping basket by the customer. In the unlikely event that the Gift with Purchase becomes unavailable we reserve the right to substitute using a product of equal or higher value. There is a maximum of one Gift with Purchase per order. In the event you decide to return an item that qualified for a Gift with Purchase, you are required to also return the Gift with Purchase; otherwise a deduction to cover the value of the promotional item will be made. Offers may not be applied to any other specific product already subject to a sale or special promotional price unless expressly so advertised. For the purposes of discounts, an order total is deemed to be the total of goods only, excluding any delivery charge.


We accept all major credit and debit cards, (except American Express.) On completion of your shopping; you will be redirected to a secure payment screen hosted by Worldpay, or Paypal if you so choose. Present Company does not store or have access to your credit card information.

If you prefer to pay by cheque you may send your cheque and order to us via post. Alternatively, you may telephone to place your order and then send us your cheque. We will happily reserve stock for you but are unable to despatch your order until your cheque has cleared in full.