Deliveries are normally made between Monday - Friday during standard working hours. You may nominate a separate delivery address, (i.e: a friend or neighbour) if you know you won’t be available to receive your order. We pride ourselves on our prompt delivery service and are usually able to despatch orders by the next working day. In the case of an event beyond our control, (postal strike, severe weather, etc) we will advise you if there is likely to be a significant delay.
Orders under £50 are subject to a delivery charge of £3.99. Most of our products can be sent this way. However, heavier items marked as Click & Collect ONLY are not included in this service as they incur a higher charge.
Standard deliveries are sent via Royal Mail Tracked 48 and typically arrive within 3 working days, although an exact date cannot be guaranteed. We suggest that you allow 7 working days. Sometimes parcels sent via this service will require a signature.
We offer a lower shipping rate for smaller items. Just look out for the 75p envelope symbol. If your order comprises just cards or items displaying the 75p envelope, a single charge of 75p applies, regardless of how many cards or items your order consists off. Your order will be sent by Royal Mail standard service. If combined with other goods which do not have the envelope symbol, or if you require an express service, our usual delivery rates will apply.
Express Service – Next Day Delivery
Order by 12:00 noon, Monday – Friday and we will despatch your order by Express Delivery, guaranteed to arrive the next working day. The charge for this service is £6.99 per order. If your order exceeds £50, the charge will be £3.00 per order. Express Delivery is available for many of our products, but not those marked with the lorry symbol as heavy items incur a higher charge. This service is not available for outlying or offshore postcodes.
Please be aware that Royal Mail defines working days as Mondays to Fridays only. If we receive your order before 12:00 noon on a Friday for Next Day Delivery, your order will arrive on the following Monday. If we receive your order before 12:00 noon on a Friday and you require Saturday delivery, there is an extra charge of £6.00 per order in addition to the £6.99 charge. Please let us know if you need this Saturday delivery option and we will arrange with you for the additional £6.00 payment.
We offer free delivery for orders over £50. Furniture and other items marked with the lorry symbol are not subject to free delivery as heavy items incur a higher charge. Orders will be sent using Royal Mail’s standard delivery service.
Order not arrived yet?
Some orders will fit through a letter box. If the postman or driver cannot deliver a parcel, a card will be to redeliver on a subsequent day or to advise collection procedure.. If you haven't received your order within 2-5 working days of dispatch, and haven't received a card advising of attempted delivery we would suggest you contact your local sorting office to see if they are holding your parcel for you to collect. To find the contact details for your local Royal Mail sorting office please call 08457 740 740.
Delivery charges for these items will vary, depending on what you have ordered and where you’d like it sent. Please note: if ordering more than one item, you will only pay one delivery fee per order – the higher rate will always apply. Delivery of furniture and other heavy items may take up to 28 days. For more information, please refer to our Click & Collect ONLY page.
Please email us to discuss your requirements. We will always try to assist.
Live locally to us? We offer a ‘Click and Collect’ service, where you can drive right up to our warehouse doors in Burgess Hill, (avoiding delivery charges and car parking fees!) and we will happily assist with the loading of your vehicle.
|Delivery Charges||Standard Delivery||
Next Working Day Delivery (Excludes outlying postcodes)
|Orders Under £49.99 to Mainland UK||£3.99||£6.99|
|Orders Over £49.99||FREE||£3.00|
|Letter Post - any number of cards or items displaying the letter symbol||£0.75||£6.99|
|Orders Under £49.99 to Offshore Postcodes||£12.99||N/A|
|Orders Over £49.99 to Offshore Postcodes||£3.99||N/A|
|Click & Collect ( from our shop in Burgess Hill ) Click here for map||FREE||FREE|
|For international and BFPO destinations: please E-mail for delivery charges email@example.com|
Outlying postcodes are: AB 31 – 38, AB 40 – 56, IV 1 – 28, IV 30 – 32, IV 36, IV 40 – 49, IV 51 – 56, IV 63, KA 27 – 28, KW 1 – 17, PA 20 – 38, PA 41 – 49, PA 60 – 78, PH 4 – 44, PH 49 – 50, TR 21 – 25, ZE - all areas
Offshore postcodes are: GY - all areas, IM - all areas, JE – all areas